Returns & Exchanges
At Pure, we want you to be completely satisfied with your beauty ritual. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all items in their original condition.
Initiate Your Request
Visit our online Returns Portal with your order number and zip code to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all lids are securely tightened to prevent leakage during transit.
Print and Attach Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier; you will receive a notification once our team has inspected the items and processed your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing