Frequently Asked Questions
Everything you need to know about Pure beauty and your orders.
Are Pure products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and vegan. We never test on animals and we ensure all our ingredients are ethically sourced and plant-based.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products within 30 days of delivery for a full refund.
Are your ingredients safe for sensitive skin?
Pure products are formulated with dermatologists and focus on clean, non-irritating ingredients. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer subscription services?
Yes, you can subscribe to your favorite products and save 15% on every order. You can choose your delivery frequency and cancel at any time.